Filumm LLC, doing business as FilummTechs Appliance Repair ("FilummTechs," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit filummtechs.com or use our appliance repair services.
1. Information We Collect
Information you provide directly:
- Name, phone number, and email address when you contact us, book a service, or fill out a form
- Service address — required to provide mobile repair service
- Appliance details and description of the problem you provide when requesting service
- Payment information, processed securely through our payment provider (we do not store full card numbers on our own systems)
Information collected automatically:
- Standard website usage data (pages visited, browser type, approximate location based on IP) via analytics tools such as Google Analytics
- Cookies used for website functionality and to understand how visitors use our site
2. How We Use Your Information
- To schedule, confirm, and provide appliance repair, installation, and maintenance services
- To communicate with you about your appointment, invoice, and warranty
- To respond to inquiries submitted through our website or by phone, text, or email
- To improve our website and services
- For marketing communications, such as service reminders, only where you have not opted out
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who support our operations — for example, our scheduling and booking platform, payment processor, and business automation tools (such as Make.com workflows used for internal scheduling and review/marketing follow-ups)
- Our Google Business Profile and review platforms, only with your consent, if you choose to leave a review
- Legal authorities, if required by law, court order, or to protect our legal rights
We do not share customer information with third parties for their own marketing purposes.
4. Cookies & Analytics
Our website uses cookies and similar technologies to operate correctly and to understand site traffic through tools like Google Analytics and Google Ads conversion tracking. You can disable cookies through your browser settings; some site features may not function properly if you do.
5. Data Retention
We retain customer and service records, including invoices and warranty information, for as long as reasonably necessary for business, accounting, warranty, and legal purposes.
6. Your Choices
- You may opt out of marketing text messages or emails at any time by replying STOP or using the unsubscribe link, or by contacting us directly
- You may request a copy of, correction to, or deletion of the personal information we hold about you by contacting us at welcome@filummtechs.com, subject to our legitimate business and legal record-keeping needs (such as warranty and invoice history)
7. Children's Privacy
Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
8. Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
Questions about this Privacy Policy or your information? Contact us at welcome@filummtechs.com or call 904-338-3798.